FAQ

The number of people posting fraud ads have caused us to require some type of proof of purchase for Wheelchairs.

If you have posted a Wheelchair ad, please email us HERE with one of the following:

1. If you purchased the wheelchair from HandicappedPets.com or any site associated with Handicappedpets just give us your name and the approximate date of purchase.

2. If you purchased the wheelchair elsewhere you can send us a copy (or a photo) of your invoice, sales receipt, or other document that proves you bought a wheelchair.

A. From the login page, under the login button, you will see a small link that says, “Lost Your Password?” Click on that link, and then it will ask you to enter your email you used to sign up for your account. It will send you your new password to your email.

A. From the “My Account” page (accessed from the menu at the top of the screen), select “Account details”. From here, check the “Change password” option. You’ll be prompted with two new fields to enter a new password, along with confirming it. Once you’ve entered your new desired password, scroll down and select “Update Account”.

A. Please send us a help ticket by clicking here. Please have your email attached to the account and username. We will send you a temporary password.

A. Never send anyone money over the web that you do not trust. Always ask them to use a secure money transferring service like PayPal. If a seller is ever dismissive of alternative payment options, it is most likely a scam and you should not send them money.

A. On the ad page, you will see a column to the right of the ad that has three tabs labeled, Map, Contact, and Poster. The map tab will be open by default. Select the Contact tab and fill out the brief form to contact the poster of the ad.